Vox Nutrition Privacy Policy

Committed to Protecting Global B2B Partners & Brand Confidentiality

Vox Nutrition Inc. ("Vox Nutrition", "we", "us", or "our") operates as a premier US-based private label and contract supplement manufacturer. We specialize in producing capsules, tablets, nutraceutical powders, and custom formulations under strict NSF/ANSI 455-2 GMP standards and FDA regulations in Utah, USA.

We respect the confidentiality of our global brand partners, wholesale buyers, distributors, and online platform visitors. This Privacy Policy details how we collect, process, safeguard, and manage commercial data, technical telemetry, and personal identifiable information (PII) when you interact with our website, request quotes, or utilize our contract manufacturing services.

1. Key Definitions

• Service: The website operated by Vox Nutrition Inc., as well as digital quote tools, communication portals, and procurement services.
• Personal Data: Any information relating to an identified or identifiable natural or legal business entity (e.g., corporate email, buyer phone number, commercial shipping address).
• Usage Data & Telemetry: Technical data collected automatically from site interactions (e.g., visit duration, network IP hash, browser specifications).
• Data Controller: Vox Nutrition Inc., which determines the purpose, scope, and technical controls for processing business and personal information.
• Data Subject / User: Any international buyer, procurement specialist, brand owner, or website visitor accessing our digital platform.

2. Data Collection Protocols & Information We Collect

To deliver seamless contract manufacturing quotes, regulatory documentation (Certificates of Analysis, Batch Records), and global freight coordination, we process the following categories of information:

A. Corporate & Commercial Contact Information

When requesting product catalogs, wholesale pricing, or custom formulation quotes, you voluntarily provide us with identifiable business data including:

• Full Name, Corporate Title, and Business Entity Name
• Direct Work Email Address and Telecommunication Numbers (Telephone / SMS consent)
• Commercial Delivery Address, Country of Import, and Destination Port Details
• Estimated Order Volumes (SKU quantities, formulation specifications, packaging preferences)

B. Technical Usage Telemetry & Anonymized Network Logins

To optimize platform performance and ensure system cybersecurity for international traffic, our servers collect automated diagnostic metrics:

• Operating system, browser identification, and device configuration metrics.
• Anonymized Session Identifiers (e.g., first-party session cookies with automatic 30-minute expiration).
• Timestamps, page navigation pathways, and referral source domains.
• Cryptographically hashed IP addresses (SHA-256) used exclusively for security fraud prevention and automated bot mitigation.

C. First-Party Technical Analytics & Form Metrics

We log high-level, aggregate form interaction events (such as whether a quote wizard was initiated or completed) to improve navigation usability. Specific form field entries are never captured at the telemetry layer.

3. Lawful Basis & Strategic Purpose of Data Processing

Under global regulatory frameworks including the EU/UK General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA/CPRA), Vox Nutrition processes data based on legal necessity and legitimate business interest:

• Contract Performance: Processing commercial orders, preparing custom formulation engineering records, generating Supplement Facts panels, and executing international shipping logistics.
• Regulatory Compliance: Maintaining audit-ready batch records, raw material identity traceability, and export compliance under US FDA 21 CFR Part 111 regulations.
• Legitimate Commercial Interests: Answering inquiries from overseas procurement leads, defending server infrastructure against malicious cyber activity, and upgrading manufacturing digital tools.
• Explicit Consent: Sending requested market-ready product catalogs, formulation updates, and B2B communication notifications.

4. Proprietary Intellectual Property & Formula Confidentiality

Vox Nutrition recognizes that custom supplement formulations, custom flavor systems, and brand positioning represent vital commercial assets for our overseas partners.

• Custom Contract Formulas: All proprietary formulas developed specifically for your brand remain 100% your intellectual property. Vox Nutrition does not share, duplicate, or offer custom client formulas to third parties.
• Market-Ready Formulas: Products selected from our 115+ stock catalog remain Vox Nutrition formulation IP, provided under non-exclusive private label production rights.
• Secure Vaulting: Formula sheets, Supplement Facts layouts, and testing records are stored within access-restricted, enterprise-encrypted manufacturing databases.

5. Global Data Governance & Security Standards

As an NSF/ANSI 455-2 GMP certified manufacturer, Vox Nutrition enforces strict security controls across both physical manufacturing lines and digital data architectures:

• Cryptographic Encryption: Standard TLS/SSL data transmission encryption for all online touchpoints and secure storage hashing for network logs.
• Access Restrictions: Multi-factor authenticated access control restricted strictly to authorized engineering, QA lab, and project account managers.
• International Transfers: Data submitted from outside the United States is stored and processed in secure US-based data centers adhering to international data protection standards.

6. Global Privacy Rights (GDPR, CCPA & International Standards)

Depending on your corporate jurisdiction (such as the European Economic Area, United Kingdom, Canada, Australia, or California, USA), you possess specific privacy rights regarding your business and personal data:

• Right of Access & Portability: Request a structured record of all personal data maintained by Vox Nutrition.
• Right of Rectification: Request corrections to inaccurate corporate contact details or tax/registration records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of non-essential personal information, subject to mandatory FDA manufacturing record-retention laws.
• Right to Object & Restrict Processing: Opt-out of non-essential B2B marketing updates at any time by selecting the unsubscribe link in our communications.

7. Telecommunication & SMS B2B Terms

If you consent to receive SMS updates or telecommunication support regarding active purchase orders or custom formulation status:

• SMS phone numbers collected during direct account setup are strictly retained for order notifications, status alerts, and document transfers.
• Mobile contact numbers will never be sold, rented, or shared with external third-party telemarketers.
• You may opt out of SMS communications at any time by replying "STOP" to any automated message.

8. Contact Our Compliance & Legal Operations Team

If you have questions regarding this Privacy Policy, wish to execute a custom Non-Disclosure Agreement (NDA), or require updates regarding your data protection settings, please contact our legal operations office: